Customer Service Account Handler - Hirecracker : Job Details

Location: Gillingham, KentSalary: £25,000 - £28,000 per annumHours: Monday to Friday, 8.30am - 5.00pmContract: Permanent

For more information, please email

Are you passionate about delivering exceptional service and keeping things running smoothly behind the scenes? We're looking for a Customer Service Account Handler to support a busy operations team in Gillingham.

In this varied role, you'll be the key contact for a portfolio of clients, coordinating planned works, handling documentation, and ensuring all services are delivered efficiently and to high standards. If you love building relationships and thrive in a fast-paced environment, we'd love to hear from you.

• Coordinating scheduled maintenance and remedial works with engineers and clients

• Managing follow-up actions such as emails, purchase orders, and record updates

• Working to agreed KPIs to ensure timely and commercially efficient job completion

• Building strong relationships with clients, including occasional site visits

• Responding promptly and professionally to customer queries

• Handling emergency call-outs in line with contractual requirements

• Performing general administration tasks, data entry, and document management

• Supporting compliance processes and maintaining records in line with standards

• Collaborating with colleagues across the service support team

• Excellent communication and customer service skills

• Confident relationship-builder, both face-to-face and over the phone

• Strong attention to detail and accuracy in record-keeping

• Ability to prioritise tasks and meet deadlines in a busy environment

• Proactive, resilient, and solution-focused approach

• Comfortable working independently and as part of a team

• Good IT skills, particularly with Microsoft Office applications

• Competitive salary package

• Generous holiday entitlement

• Pension scheme

• Health and wellbeing support

• Free parking

• Opportunities for training and professional development

• Supportive, inclusive work environment

• Staff discounts and employee rewards schemes

To be considered…Please either apply by clicking online or emailing me directly to . For further information please call me on. By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. Please note this role does not offer sponsorship so is only accepting applicants with full working rights in the UK.