Customer Service Account Executive - Duval Associates Ltd : Job Details

Call Centre Advisor – Debt Management – Office based Stoke-On-Trent

£25,225 Performance Bonus

Superb Training – Fantastic Benefits – No Sales Targets!

Get up to 35 days’ holiday (plus bank hols), awesome social events, gym perks, free parking, and real mental health support — it’s all included in a benefits package.

Monday to Saturday Shift Rotation:

• Week 1: Mon – Fri, 8:00am – 4:30pm
• Week 2: Mon – Fri, 10:30am – 7:00pm
• 1 in 4 Saturdays 9:00am – 1:00pm.

Are you a resilient problem solver with drive and enthusiasm?

We’re on the lookout for a Collections Agent who’s confident on the phone, thrives under pressure, and knows how to solve problems with a calm, professional touch. You’ll be speaking with customers daily — listening, understanding their situation, and finding fair, flexible solutions that works for everyone.

What You’ll Be Doing:

• Handling inbound and outbound calls to help resolve overdue accounts.
• Using your negotiation skills to set up affordable, tailored payment plans.
• Owning customer cases from start to finish with first-call resolution in mind.
• Staying professional, proactive, and customer-focused throughout.
• Navigating a variety of situations while staying calm, clear, and solutions-driven.

What We’re Looking For:

• A driven, goal-focused attitude and the confidence to thrive in a fast-paced role.
• A friendly, positive personality with strong phone communication skills.
• Resilience and tenacity – you're calm under pressure and focused on outcomes.
• GCSEs in Maths & English (A–C or equivalent).
• Ideally, up to 1 year of customer service experience – retail, hospitality, or contact centre all welcome!

Are you looking for a new challenge? Demi @ Duval is recruiting! Apply now!