Customer Service Account Executive - Duval Associates Ltd : Job Details

Customer Service Executive - Debt Management - Top 100 UK Employer! – Darlington DL1

£24,000 Performance Bonus - £30,000 OTE (No Sales)

Tailored Training - Office based - Amazing Culture & Benefits

Enjoy 25 days holiday bank holidays, free fresh fruit, and a packed calendar of social events all year round. Plus, receive exceptional training designed just for you to help you thrive.

Monday to Sunday Shift Rotation:

Mon–Fri, 8am–8pm - 2 weekends in 6 (WFH) 9am–1pm

We want resilient problem solvers, top communicators, great listeners, and customer service experts!

Are you a natural problem-solver with a calm, confident phone manner? This role is for someone passionate about making a real difference. You’ll be on the front line – supporting customers, understanding their situations, and delivering smart, balanced solutions with care and confidence.

Join one of the UK’s Top 100 Best Companies to Work For — a buzzing, supportive call centre team in Darlington where 90% of calls are inbound. This is not a sales role — it’s about listening, helping, and creating real solutions.

Responsibilities:

• Answer incoming calls quickly and professionally, ensuring all responses align with company policies and procedures.
• Communicate clearly and compassionately with customers, adhering to all internal and external guidelines.
• Provide regular feedback on call volumes and types to support team performance.
• Use our systems efficiently to keep accurate records for both clients and customers.
• Find balanced solutions, negotiating effectively to meet the needs of both customers and the business.

We Need:

• Experience in a similar call centre or a fast-paced customer service environment.
• Excellent communication and active listening skills—you must be confident and clear on the phone.
• Genuine enthusiasm, empathy, and a strong commitment to outstanding customer service.
• The ability to quickly understand information and adapt to changing situations.
• Confidence working independently and thriving as part of a team.
• The capacity to stay calm, focused, and effective even under pressure.

Demi @ Duval is recruiting, get your application over today!