Customer Relationship Manager - Reynolds : Job Details

Customer Relationship AdministratorWaltham Cross, HertsSalary: £30,000 paMonday – Friday 40 hours per weekThe Customer Relationship Team plays a crucial role in delivering exceptional service, maintaining strong customer relationships, and ensuring customer satisfaction and loyalty. As the first point of contact for customer inquiries, complaints, and support needs, the team proactively addresses customer issues and contributes to an outstanding customer experience. Through effective communication, the team supports customer retention, relationship management, sales initiatives, and overall business growth. Additionally, the team gathers valuable customer feedback and collaborates with internal departments to continuously improve products, services, and processes.What will I be doing?Provide outstanding customer service by addressing inquiries, concerns, and requests promptly and professionally.Build and maintain positive relationships with customers through regular, proactive communication.Serve as the first point of contact for customer issues, ensuring timely and satisfactory resolution.Collect and relay customer feedback to contribute to service enhancements and improve overall customer experience.Adopt a personalized approach to customer engagement to ensure each customer feels valued and supported.Handle customer complaints, ensuring effective resolution or escalation to supervisors/managers when necessary.Share customer insights, trends, and feedback with relevant departments to support ongoing process and service improvements.Maintain accurate records of customer interactions, order histories, complaints, and resolutions using Reynolds' systems.What do I need to be considered for this role?Previous experience in customer service, customer relationship management, or a similar role.Strong analytical skills and the ability to think critically and creatively to resolve customer issues.Strong communication and interpersonal skills with a customer-first mindset.Excellent problem-solving and conflict resolution abilities.Ability to work collaboratively with colleagues across departments and in a team-oriented environment.Competent in Microsoft Office Suite (Word, Excel, Outlook).Benefits:Annual pay reviews.28 days annual leave inclusive of Bank Holidays, increasing with service to 33 days.Retail Discount membership.Health Care Cash Plan membership.Group Personal Pension Plan.Further company tailored benefits achieved through service and commitment.This is just a brief outline of the Customer Relationship Administrator role. For more information or to apply, please click on the link. We look forward to hearing from you!Reynolds is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief.REF-222954