Customer Relationship Assistant - Page Personnel Secretarial & Business Support : Job Details

This position is for a Customer Relationship Assistant who will be a key player in the customer service team in Birmingham, delivering top-tier support to clients in the business services industry.

Client Details

This organisation is a prominent figure in the business services industry, employing over 500 dedicated individuals across the UK. Based in Birmingham, the company has a solid reputation for its commitment to customer excellence.

Description

• Act as a dedicated point of contact for Key Accounts, clients, to enhance and build customer relationships.
• Provide high quality account management, including visits, calls and emails.
• Correspond with support manager and provide findings.
• Analyse lost business and complaint management.
• Provide exceptional customer service to our valued clients.
• Manage and maintain customer accounts to ensure customer satisfaction.
• Work closely with the customer service team to deliver excellent service.
• Respond to client queries in a timely and professional manner.
• Contribute to team meetings and share best practices for customer service.
• Ensure a high level of client retention and satisfaction.
• Identify opportunities to improve processes and customer experience.
• Collaborate with other departments to resolve customer issues effectively.

Profile

A successful Customer Relationship Assistant should have:

• Customer and solution focused.
• Experience in a customer-facing role within the business services industry.
• Excellent communication and interpersonal skills.
• Strong analytic skills
• Excellent attention to detail.
• A customer-centric approach and a commitment to providing excellent service.
• A positive attitude and the ability to work effectively as part of a team.
• Proficiency in using customer relationship management (CRM) software.

Job Offer

• An estimated salary range of £28,000 - £30,000 per annum.
• Generous holiday leave package.
• A positive, team-oriented company culture.
• A chance to be part of a well-established company in the business services industry.
• Opportunities for professional growth and career advancement in Birmingham.

We encourage individuals who are passionate about customer relationships and want to make a difference in our company to apply.