Customer & Quality Lead - Clarion : Job Details

• Salary: London - £48,988 - £58,173 per annum / National - £45,170 - £53,640 per annum
• Location: Hybrid - Station Road - Croydon OR National office
• Hours: 36 hours per week
• Contract Type: Fixed Term / Secondment ending 31st December 2025

We're seeking a passionate and dedicated Customer & Quality Lead to join our Quality and Compliance team on a fixed term basis.

You'll be identifying opportunities to develop and improve the customer experience and implement strategies to support the delivery of continuous improvement within the Housing Association through monitoring the quality of customer facing service provision and supporting change implementation.

The ideal candidate will come to us with leadership experience within a customer and quality environment, with the ability to demonstrate knowledge and skills around monitoring quality in that area. You'll also have a proven ability to support the delivery and the continuous improvement of customer experience. Excellent working knowledge of CRM platforms and advanced skills in Microsoft packages to include data management is also essential for the role.

Please review the full role profile on our website before applying.

Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.

Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer.

Closing Date: Monday 26th May 2025 at midnight.

With hybrid working, base locations across England and flexible working arrangements this could be the opportunity you've been looking for!

You will be working in a hybrid way and will be required to have attendance at your designated office base a few times a month as well as travel to other Clarion offices as and when required.

We're one of LinkedIn's Top Companies 2024

Whilst we recognise the growth and popularity of artificial intelligence (AI), it is important we are confident that your application is unique and has been completed without the use of AI technology. Applicants progressing through our selection process are not permitted to use AI technology tools or software.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.