Customer Oversight Manager - MERJE Ltd : Job Details

Customer Oversight Manager

££5,000

Bimringham 

MERJE is excited to present an exceptional opportunity for a Customer Oversight Manager in the financial services sector. This role offers a chance to drive customer interaction strategy and improve service quality for a leading company in Birmingham. The successful candidate will lead a team, manage quality assurance, and ensure regulatory compliance.

The Company

This established financial services organisation is committed to delivering excellent customer outcomes. With a focus on innovation and continuous improvement, the company offers a dynamic work environment and opportunities for professional growth.

The Role

As Customer Oversight Manager, you'll be responsible for implementing customer interaction strategies, driving performance, and ensuring optimal customer experiences. This role offers a competitive salary, benefits package, and the opportunity to make a significant impact on customer service quality.

Key Responsibilities of the Customer Oversight Manager:

• Own and implement customer interaction strategy across all channels
• Define and execute quality assurance strategy for outsourced processes
• Identify service improvements across customer journeys
• Manage consumer duty agenda for customer outcomes
• Lead and develop the quality assurance team

Required knowledge and experience for the Customer Oversight Manager role:

• Solid operational experience in Customer Service environment
• Expertise in customer journey mapping and process optimisation
• Strong regulatory understanding, particularly Consumer Duty
• Leadership skills with experience managing direct reports
• Strong analytical and communication skills

If you're an experienced Customer Oversight Manager looking for a challenging role in a dynamic financial services environment, we want to hear from you. Apply now to take your career to the next level!

_________________________________

Applicants must be located and eligible to work in the UK without sponsorship.

Please note, should feedback not be received within 28 days, unfortunately your application has been unsuccessful. In applying for this role, you may be registered on our database so we can contact you about suitable opportunities in future. Your data will be managed in accordance with our Privacy Policy, which can be found on our website.

If you would like this job advertisement in an alternative format, please contact MERJE directly.