Job Location : East Midlands, UK
Customer Outcomes Manager
East Midlands
£dependent on experience, circa. £60k max
Hybrid - 2 days in office long term, more in first few month
This is a great opportunity to work for a highly customer focussed and established mortgage and savings provider where you will be putting the customer first, in a progressive role. Reporting to the Head of Customer Operations, the Customer Outcomes Manager is a new role to the business and will be responsible for customer outcome and quality measurement and testing, to ensure customer facing teams and colleagues are focused on delivering good outcomes and quality service in line with their values and customer promise.
The Customer Outcomes Manager will provide feedback, support, and challenge to business areas to drive better outcomes for members and ensure this approach is engrained in all roles and in all areas of the business.
Responsibilities of the Customer Outcomes Manager include:
Experience, Skills & Requirements for the role are:
Our client is looking for candidates who are highly customer focussed and with an approach of 'has the customer had the right experience’. The successful candidate will likely come from a customer process / operations background and use data to inform / measure decisions. You will live within commutable distance, long term circa. 2 days a week but for the first months in the role you will be more regularly onsite as you set up and manage the team.
Salary : 53000 - 53000
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