Customer Hub Account Manager - Lloyd Barnes Recruitment : Job Details

Customer Hub Account ManagerGraduate-Friendly RoleBath (Hybrid: Office & Remote)£26,000 - £30,000 + Commission DOE + Benefits

Are you ready to kickstart your career in the fast-growing SaaS tech industry?Our client, a high-growth SaaS business expanding by over 30% year on year, is looking for an enthusiastic Customer Hub Account Manager to join their thriving Customer Success team. This is a fantastic opportunity for recent graduates or early-career professionals who want to build their skills in account management, customer success, and SaaS sales.

With full training, mentoring, and career progression on offer, you'll play an important role in supporting customers, solving problems, and ensuring every interaction adds real value.

Why this is a great next step for you:

• Competitive salary: £26,000 - £30,000 + commission DOE
• Hybrid working: mix of Bath office and remote days
• A rapidly growing SaaS company with clear progression opportunities
• Full training and mentorship to set you up for success
• Perfect for your first step into account management and SaaS sales
• Start date: October 2025

What you'll be doing:

• Acting as the first point of contact for all customer queries (via phone, email, and live chat), delivering clear, professional, and friendly support.
• Resolving customer enquiries directly or working with technical colleagues to find solutions.
• Logging all customer interactions accurately in the CRM system.
• Spotting common issues and feeding back to help improve FAQs, documentation, and resources.
• Supporting customer engagement and retention by creating great experiences throughout their journey.
• Identifying opportunities for service improvements and (with training), introducing customers to additional features or service packages.

What we're looking for:

• Strong written and verbal communication skills - confident and approachable.
• A proactive, problem-solving mindset with strong organisational skills.
• A natural relationship builder who enjoys helping people.
• Curious, empathetic, and eager to keep learning.
• Previous customer service, SaaS, or CRM experience is a bonus, but not essential - attitude and willingness to grow are what matter most!

This role would suit Customer Service Officer, Client Success Coordinator, Customer Engagement Specialist, Customer Support Representative, Client Service Specialist, Customer Experience Associate or Customer Relations Assistant.

The role would be commutable from Bath, Bristol, Frome, Glastonbury, Shepton Mallet, Chippenham, Weston-Super-Mare, Warminster, Swindon, Stroud, Clevedon.

If you're excited about developing your career in SaaS and customer success, get in touch with Rachel Dawson at Lloyd Barnes Recruitment to find out more.

Ref: 15170