Customer Helpdesk Advisor - Focus Resourcing : Job Details

Our client is looking for a friendly, customer focused candidate to join them on a Permanent basis as a Customer Helpdesk Advisor.

You will be joining a friendly & supportive Helpdesk team, to answer customer calls, supporting them with queries and remote tech support.

Someone with strong customer service or contact centre based experience, plus a good understanding of technology / computers would fit well in this team. Full training will be given.

Location: Due to location, candidates will need to have access to their own transport. Free parking on-site.

Hours: 37.5 per week.

Shifts:

Shifts will be a range of early, days, and evenings (including some weekends):

6am-2:30pm / 8am-4:30pm / 9am-5:30pm / 10:30am-7pm / 2:30pm-11pm (worked from home) / 3:30pm-12am (worked from home)

Salary: £23,810 per annum + excellent benefits + fast progression

Key Duties:

• Speaking with customers to remotely diagnose and rectify faults logged on equipment.
• Keeping customers informed at all times of progress of work.
• Report escalations to relevant departments.
• Update internal system to ensure smooth communication between departments.
• Document customer specific information.

Skills & Experience:

• Good attitude and communication style when dealing with customers.
• Strong verbal and written communication skills.
• Competent PC user including Microsoft package.
• Good understanding of technology / IT.
• Able to build rapport with customers.
• Access to own vehicle due to location.

Benefits:

23 days holiday per annum + bank, private healthcare provided through BUPA, death in service (4 x salary), group income protection, company pension, discounted gym membership.

If you feel you have the experience and drive to succeed in this role, apply today! We expect to fill these positions quickly, so don't delay and apply today - we'd love to hear from you!