Customer Experience Team Leader - Liberty Group : Job Details

Are you a skilled Customer Experience Team Leader based near Knowsley, looking to earn £29,211 per year?

We can Offer You:

• Work-Life Balance: Agile working, 25 days annual leave + bank holidays, plus flexibility with overtime
• Health & Wellbeing: 24/7 GP access, mental health support, fitness programs, and more
• Training & Growth: Ongoing professional development to keep you at the top of your game

Your Role:

• Develop personal and team performance
• Provide coaching and guidance
• Maximise first point of contact resolution to achieve excellence in service delivery to all customers
• Ensure KPI/SLAs are met through effective management of the team
• Continuous review and improvement of our service and providing direction for a team of advisors
• Support and deputise for the Customer Experience Team Manager
• Arrange and provide induction and training
• Support the Team leaders and coordinate recruitment for new vacancies
• Manage training schedules for the team

What We Need from You.

• GCSEs (or equivalent) in Maths & English
• Experience successfully managing, leading, developing and coaching a team whilst achieving service targets
• Good level of IT skills, including Microsoft Office packages
• Experience working within a call/service centre environment, ideally in social housing
• Knowledge of scheduling software and other database applications and experience in writing and presenting statistics and reports.
• NVQ Level 3 in Customer Service is desirable

Why Liberty?We’re a diverse, supportive team with a focus on personal development, wellbeing, and making a real difference in the communities we serve. Liberty offers you a chance to work with the best in the industry and continuously improve your skills while enjoying a rewarding career.

Apply Today!Click “Apply” below to join Liberty as our Customer Experience Team Leader. We look forward to hearing from you!

Closing Date: 25th August 2025 (We may close early due to high demand)