Customer Experience Representative - Bucks and Berks Recruitment : Job Details

This is a fantastic opportunity to join a leading manufacturing organisation based in High Wycombe.

Working closely with the other members of the service administration team you will be responsible for building relationships with existing clients, selling after-sales products in a defined region, renewing contracts and supporting with some general administration.

£28k - £31k plus performance related bonus and excellent benefits.

Office based, Mon to Fri.

Duties include

• Seeking to recover lost business and penetrate competitor accounts
• Develop a relationship with each of your customers to understand their business and the industry within which they operate in order to position yourself as a trusted advisor and sell the appropriate service products
• Renew all your contract customers by engaging in conversation to understand how their needs might have changed since prior year and seek to grow the contract year on year
• Engage with your customers under warranty early on in the cycle in order to better inform them of on-going support options and costs, working together within their budget cycle
• Grow the number of contracts in your territory by encouraging customers who normally operate under 'book and bill' to purchase a contract
• Assist with administration as and when required (process orders, generate quotes and contract renewals)

Skills/Experience

• Experience in a similar customer service and/or after sales role
• Customer orientated and commercially aware, able to build relationships with clients
• Excellent attention to detail
• Self starter and proactive, able to solve problems, take the lead on complex issues and negotiations
• Computer literate: a good working knowledge of Microsoft Office
• Excellent communicator:
• Team player
• Organised with excellent attention to detail

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.