Customer Experience Manager - Luxury Development - deverellsmith : Job Details

Customer Experience Manager - Premium Residential Scheme - Wembley

Salary: £45,000Working Pattern: Monday to FridayLocation: On-site at flagship Wembley development

We're looking for an exceptional Customer Experience Manager to join a highly respected and design-led developer, known for delivering some of London's most exciting residential schemes. With a track record of setting new standards in urban living, this developer is committed to quality, community, and customer satisfaction from first contact to final key handover - and beyond.

This role will see you based at one of their standout developments in Wembley, taking ownership of the customer journey post-exchange through to move-in, early aftercare, and defect management. It's an exciting opportunity for someone who loves being on-site, takes pride in quality, and enjoys the detail of making sure every home is handed over to the highest standard.

• Take full ownership of the customer journey from plot acceptance through to early aftercare

• Manage pre-completion inspections and post-handover snagging, ensuring every issue is captured and resolved swiftly

• Accompany trades on-site and liaise with contractors to ensure remedial works are completed

• Maintain and update technical trackers, snagging reports and handover documentation

• Communicate clearly and professionally with customers - booking access, arranging appointments and keeping them informed throughout

• Collaborate with the site and delivery teams to flag recurring issues and proactively improve the customer experience

• Previous experience in a customer care, defect resolution or snagging coordination role

• Ideally, experience working for a developer, contractor or in new homes delivery

• Organised, proactive, and a calm presence on-site - someone who takes pride in delivering an exceptional customer journey

• Strong admin and communication skills - confident managing trackers, emails and client liaison

• A team player with a can-do attitude, who genuinely enjoys helping people and solving problems

• £45,000 basic salary

• Monday to Friday working week

• A permanent, full-time role at one of London's most well-regarded developers

• On-site position at a landmark Wembley scheme, where you'll play a key role during completions and early occupation

• Join a business that is passionate about quality, people, and pushing the boundaries of urban design

If you're customer-obsessed, quality-focused and love being at the heart of a fast-paced, high-end development - this is your moment.Apply now to become a key part of a leading developer's next chapter.