Customer Experience Manager - Pearson Whiffin Recruitment Ltd : Job Details

Customer Experience ManagerSalary: Up to £45,000 DOE (depending on property sector experience)Location: West Kent (Hybrid – site travel required)Hours: Monday to Friday, 9:00 am – 5:00 pmRequirements: Full UK driving licence and access to a car

Do you take pride in offering outstanding customer service and want an exciting opportunity to create memorable home experiences for residents? We’re looking for someone organised and people-focused to oversee move-ins, respond to enquiries, and deliver smooth, friendly support.

The ideal candidate will bring previous customer service and property experience; however, our client’s priority is finding the right personality fit, someone confident, polished, and highly focused on delivering outstanding customer care. An organised PA or client services manager seeking a new challenge could also be a great fit for this role.

Duties Include:

• Guide new residents through every step, from their first enquiry to settling comfortably into their home
• Be the friendly face residents turn to for questions, support, and feedback
• Coordinate smooth onboarding using our digital tools
• Keep in touch after move-in, encourage lease renewals, and foster a welcoming community spirit
• Work closely with partners and use internal processes to keep lettings and admin running efficiently

The successful candidate will have:

• Strong background in customer-facing roles with exceptional service skills is essential
• A positive, “can-do” approach and the ability to set a great example for colleagues
• Comfortable working with digital platforms such as CRMs, resident apps, and online portals
• Experience in the property sector is an advantage but not essential

If you’re looking to join a company offering excellent benefits, performance bonuses, and a flexible hybrid working environment, this could be the perfect role for you. Apply today!

This role is being handled by Holly Ensoll, Business Support Consultant for Pearson Whiffin Recruitment.

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