Customer Experience/ Digital Journey Manager - Huntress : Job Details

Customer Experience/ Digital Journey Manger- London/Hybrid- 12 Months- £250-£285 PAYE

A global technology company are looking for an experience Customer Experience/ Digital Journey Manager to join their team on an initial 12 month assignment. The successful candidate will take ownership of key customer journeys, ensuring they are simple, intuitive and deliver measurable value at every stage.

Responsibilities:

• Lead the design, delivery, and continuous optimization of end-to-end customer journeys (e.g., onboarding, purchase, adoption, support).
• Define the vision and KPIs for digital journeys, ensuring alignment with business goals and customer needs.
• Act as the voice of the customer - using insights, data, and feedback to champion improvements across digital touchpoints.
• Translate strategy into actionable roadmaps, collaborating with product, design, engineering, and marketing teams.
• Drive personalization and segmentation strategies to create differentiated experiences for different customer types.
• Ensure all digital journeys are compliant, accessible, and aligned with brand promise.
• Monitor journey performance using analytics and customer feedback, identifying friction points and opportunities.
• Lead test-and-learn experiments (A/B, multivariate testing) to optimize customer experiences.
• Regularly report on performance metrics to senior leadership, highlighting successes and areas for improvement.
• Influence stakeholders and align priorities across multiple business units.
• Foster a culture of customer-centricity, innovation, and continuous improvement

Skills/ Experience:

• Bachelor's degree in Business, Marketing, Digital Experience, or related field (or equivalent work experience).
• Proven track record in digital product, journey, or experience management.
• Strong knowledge of digital analytics, customer research, and CX methodologies.
• Experience with journey mapping tools, A/B testing platforms, and personalization technologies.
• Ability to manage multiple projects with cross-functional teams in an Agile environment.
• Excellent communication, stakeholder management, and influencing skills

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.