Customer Experience Coordinator - Owen Daniels : Job Details

Job descriptionMy client are well recognised manufacturer of water boosting and pump solutions and are currently needing a Customer experience Coordinator to join the business as part of the customer team. If you are a professional, courteous character with strong attention to detail and organisational skills then look no further, as this is the job for you!Customer Experience CoordinatorPermanentMonday-Thursday  8am-5pmFriday 7-4(Hybrid working Available)Key Roles & Responsibilities as a Customer Experience Coordinator:

• Responding to Customer Telephone Calls and Emails
• Sales Order Processing (SOP) and Purchase Order Processing (POP)
• Monitoring and management of various inboxes, and other administrative tasks to support the wider Customer Support Team
• Produce and send Order Acknowledgements to customers and complete delivery update calls
• Liaison with numerous areas of the business including Logistics, Purchasing and Accounts.
• Ensuring timely Sales Order Processing and effective handover to the procurement and production team in line with the project delivery requirements
• Answering mainline incoming meeting performance metrics

Essential Experience as a Customer Experience Coordinator:

• Experience in working with customers who purchase technical equipment
• Excellent written and verbal communication skills comfortable in networking with internal and external contacts
• Competent Level of IT Skills

If you feel you’re a good fit for this position, please click ‘apply’