- Customer Experience Coordinator
- Monday - Friday
- £30,000 - £32,000
Customer Experience Coordinator Monday - Friday Surrey£30,000 - £32,000My client is a leading SME Coffee Machine Provider specializing in offering high-quality coffee machines and related services to businesses. They are dedicated to delivering top-notch coffee solutions that enhance workplace productivity and customer satisfaction. As a result of continued growth, we have been instructed to assist in the recruitment of a Customer Experience Coordinator.As a Customer Experience Coordinator, you'll be the heartbeat of our customer-centric processes, ensuring seamless interactions and exceptional service across various touchpoints. From managing inbound communications to overseeing order fulfilment and maintaining our online presence, you'll play a pivotal role in delivering outstanding experiences that keep the customers delighted. Key Responsibilities for Customer Experience Coordinator:
- Serve as the frontline responder to telephone enquiries, serving as the primary communications hub for the business.
- Receive and process orders via multiple channels, including inbound/outbound calls, email, and online platforms.
- Provide comprehensive service desk support, handling service calls and routing as necessary.
- Liaise with couriers and third-party providers to oversee customer deliveries.
- Monitor performance metrics and resolve queries promptly, maintaining transparency and accountability throughout the process.
- Take ownership of office management tasks, ensuring smooth operations and alignment with broader business requirements.
- Support sales activities by helping with template updates and assisting in the preparation of account reviews.
- Update and manage company processes, including onboarding packs for customers.
Must have:
- Proficient in Office 365, with strong administrative skills, good numeracy and a passion for customer service.
- Experience of handling online orders and Adobe would be useful
- Comfortable adapting to new applications and programs as needed.
- Customer-focused with a strong sense of ownership and organization.
- Driven, proactive, and committed to seeing tasks through to completion.