Customer Experience Advisor - Rendall & Rittner : Job Details

Exciting Opportunity Alert! Join Rendall & Rittner as a Customer Experience Advisor!

Are you passionate about delivering exceptional customer service? Looking for a rewarding role with a company that truly values its employees? Rendall & Rittner, a leading Residential Leasehold Property Management company, is seeking a dedicated Customer Experience Advisor to join our team and elevate the experience of our residents.

If you’re ready for a challenge that offers growth, great perks, and a supportive team environment, this is the opportunity for you!

Position: Customer Experience Advisor

Location:?Office Based -?340 Deansgate, Manchester, M3 4LY

Working Hours: Monday – Friday, 37.5 hours per week (Shifts on a rotational basis between 8am – 8pm, including 1 in 4 Saturdays with a day off during the week)

Contract: Permanent with excellent career growth opportunities!

Why Rendall & Rittner:

Award-Winning: Join an established and celebrated company known for delivering first-class property management services.

Career Growth: At Rendall & Rittner, we invest in your professional development with fully funded training programs.

Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness.

Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses.

Health and Well-being: Benefit from Private Medical Insurance, Life Assurance and enhanced Maternity and Paternity leave.

Time Off: Enjoy 25 days of holiday plus national holidays.

Rest and Recuperation: Paid sabbaticals as a loyalty bonus.

Team Spirit: Be part of a collaborative work environment, where your team and relationships matter.

Pension Plan: Secure your future with the Rendall & Rittner Pension scheme.

Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters.

What You'll Do:

As a Customer Experience Advisor, you will:

• Deliver outstanding customer service via phone and email, handling inquiries and resolving issues promptly.
• Maintain clear, empathetic communication, ensuring customers always feel heard and supported.
• Think creatively to solve customer problems and prevent potential issues from escalating.
• Collaborate with team members, ensuring a seamless service experience for our customers.
• Stay up to date on Rendall & Rittner’s services, using feedback to improve and enhance the customer experience.
• Participate in training sessions, continuously learning and evolving your skills to better serve our customers.
• Show strong verbal and written communication skills to articulate clear solutions.

Who We're Looking For:

• You are a customer-focused individual who strives to make a positive impact on people's lives.
• You have excellent communication skills, both over the phone and in writing.
• You're a problem solver, quick to think on your feet and come up with creative solutions.
• You thrive in a team environment, collaborating and sharing knowledge to achieve common goals.
• You’re passionate about providing a service that enhances satisfaction and builds lasting relationships.

How to Apply:

Ready for this incredible opportunity? Explore Rendall & Rittner on LinkedIn for more insights or visit our website for a full list of current openings. To get more details or answers to your questions, reach out to our friendly recruitment team at and mention the reference number "Ref #LI-MS1."

Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period.

Join Rendall & Rittner and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact!