Customer Coordinator - UBT : Job Details

Salary: £25,000 – £32,000 (depending on experience)

Hours: Monday – Friday, 9:00am – 5:00pm (37.5 hours per week, some flexibility)

Benefits: Free parking, auto-enrolment pension, 23 days holiday plus bank holidays, fresh food ingredients provided in the office, and more benefits under review.

Are you a proactive problem-solver who thrives in a fast-paced environment? This is a fantastic opportunity to join a growing, ambitious business where your contribution will make a real difference to both customers and colleagues.

As Customer Coordinator, you’ll be a central point of contact, ensuring enquiries are handled efficiently and professionally while supporting the wider sales and service teams. You’ll take ownership of customer issues from start to finish, demonstrating initiative, accountability and a solutions-driven mindset.

Key responsibilities include:

• Acting as the main liaison between customers and internal teams, particularly sales.
• Managing a variety of enquiries and administrative tasks, ensuring accuracy and efficiency.
• Taking ownership of customer issues, following through to resolution with minimal supervision.
• Identifying process improvements and proactively solving problems.
• Maintaining accurate records and documentation.
• Representing the business with professionalism and a customer-first approach.

• Strong organisational skills with the ability to manage multiple priorities.
• Excellent communication skills, both written and verbal.
• A proactive and self-motivated approach, with a strong sense of accountability.
• Confidence in decision-making and problem-solving under pressure.
• Competence with Microsoft Office (especially Excel) and CRM systems.
• Previous experience in customer service, sales support, or administration.

If you’re ready to bring passion, ownership and fresh ideas to a business with big ambitions, we’d love to hear from you.