Customer Communications Centre Advisor - bpha : Job Details

Customer Communications Centre Advisor

Location: Bedford, Bedfordshire

Salary: £24,242.40 per annum

Working Hours: Monday to Thursday, 8am–5:00pm, Friday, 8am - 4:30pm.

Contract Type: Hybrid (Office-based for 6 months, then hybrid)

Join Our Team as a Customer Communications Centre Advisor

Are you a recent graduate or early in your career and looking to make a real impact? At bpha, we’re not just offering a job—we’re offering a long-term career development opportunity.

About the Role

As a Customer Communications Centre Advisor, you’ll be the first point of contact for our customers—handling queries via phone, email, WhatsApp, and social media. You’ll diagnose repairs, review accounts, and signpost services, all while delivering exceptional customer service.

You’ll be empowered to:

• Resolve customer queries at first contact
• Collaborate across departments to find solutions
• Support new colleagues through buddying and training
• Continuously develop your skills through training in general and repairs enquiries

What You’ll Bring

We’re looking for individuals who are:

• Excellent communicators with a professional telephone manner
• Empathetic and customer-focused
• Proficient with IT, specifically MS Office
• Able to prioritize and manage time effectively
• Educated to GCSE level (A–C in English and Maths)

Experience in customer service of some description is a must, but this doesn’t have to have been in housing or in a directly comparable environment. We value potential and attitude just as much as experience.

Why bpha?

We live by our values:

• We take responsibility – doing the right thing, not the easy thing
• We show empathy – listening and understanding every customer
• We are better together – collaborating and celebrating diversity
• We are ambitious – always learning and striving to be the best

With structured development pathways and a culture of support, bpha is the perfect place to start and grow your career.