Customer Care Technical Support Specialist - K2 Recruitment : Job Details

Customer Care Technical Support Specialist

K2 Recruitment

Job Location : Bicester, UK

Posted on : 11/04/2025 - Valid Till : 23/05/2025

Job Description :

A new opportunity to join a friendly team within a busy company has arisen. They are looking for a dedicated individual to fill the position of Customer Care Technical Support Specialist. Within this position you will be providing high quality product and service support to customers and clients. Offering £32,000 per annum.

Based in Bicester the hours of work will consist of 09:00-17:00 Monday to Friday.

Duties of the role Customer Care Technical Support Specialist:

  • Building relationships with customers.
  • Advanced product and technical support.
  • Handling technical escalated customer complaints and problem solving to gain resolution.
  • Building knowledge regards the products and systems.
  • Manage queries and advising customers as to best option of product to meet their needs.
  • Updating the company CRM system Salesforce.
  • Support with support requests stemming from social media, and the company website.
  • Processing Orders.
  • Using a computer-based telephone ERP system.

Personal Attributes:

  • Have previous experience within a telephone-based customer service role.
  • Tech support experience gained within a Mobile phone or App background would be advantageous.
  • Computer literate and able to use Microsoft office packages, including Work, Excel and Outlook. Experience using a CRM system also would be advantageous.
  • Strong communication skills both written and verbal.
  • Work well within a team, supporting them when required.
  • Demonstrate a technical mindset using initiative and problem solving.
  • Be organised and able to work to deadlines.

The company also offers 25 days holiday plus bank holidays and your birthday off! There is also a company profit related bonus dependant on the company achieving annual targets.

Product training will be given to the right candidate, this is a great company to work for and develop your skills.

K2 Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.

Salary : 32000 - 32000

Apply Now!

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