A new opportunity to join a friendly team within a busy company has arisen. They are looking for a dedicated individual to fill the position of Customer Care Technical Support Specialist. Within this position you will be providing high quality product and service support to customers and clients. Offering £32,000 per annum.
Based in Bicester the hours of work will consist of 09:00-17:00 Monday to Friday.
Duties of the role Customer Care Technical Support Specialist:
- Building relationships with customers.
- Advanced product and technical support.
- Handling technical escalated customer complaints and problem solving to gain resolution.
- Building knowledge regards the products and systems.
- Manage queries and advising customers as to best option of product to meet their needs.
- Updating the company CRM system Salesforce.
- Support with support requests stemming from social media, and the company website.
- Processing Orders.
- Using a computer-based telephone ERP system.
Personal Attributes:
- Have previous experience within a telephone-based customer service role.
- Tech support experience gained within a Mobile phone or App background would be advantageous.
- Computer literate and able to use Microsoft office packages, including Work, Excel and Outlook. Experience using a CRM system also would be advantageous.
- Strong communication skills both written and verbal.
- Work well within a team, supporting them when required.
- Demonstrate a technical mindset using initiative and problem solving.
- Be organised and able to work to deadlines.
The company also offers 25 days holiday plus bank holidays and your birthday off! There is also a company profit related bonus dependant on the company achieving annual targets.
Product training will be given to the right candidate, this is a great company to work for and develop your skills.
K2 Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.