Customer Care & Live Chat Executive for Lifestyle Brand - Katie Bard (Angela Mortimer Plc) : Job Details

Customer Care Executive & Live Chat - Major Lifestyle Brand

Are you passionate about delivering exceptional customer service? Do you have experience handling enquiries and providing real-time support via live chat?

A major lifestyle brand near Coventry (Bedworth) is looking for a Customer Care Executive to join their team on a long-term temporary basis. This is an exciting opportunity to be the first point of contact for customers, assisting with general enquiries and providing a seamless experience via live chat. You will be working in a wonderful dynamic team set delivering high levels of service. This is a long-term temporary role.

This role is fully office-based and offers a fantastic opportunity to work with a well-known brand in a dynamic and supportive team.

The role will entail:

• Responding to customer queries via phone, email, and live chat
• Providing friendly, professional, and efficient support
• Handling product and order enquiries, troubleshooting issues, and resolving complaints
• Ensuring a positive brand experience with every interaction

Applicants must have:

• Strong customer service skills with previous experience in a similar role
• Confident communicator, both written and verbal
• Ability to multitask and work efficiently in a fast-paced environment
• Tech-savvy with experience as the role will entail using live chat systems

Katie Bard is acting as an agency and is an equal opportunities employer