Customer Care Advisor - Reed : Job Details
Customer Care Advisor
ReedJob Location : Durham, UK
We are currently assisting a well-known brand in Durham, looking for a Customer Service Representative (CSR) to join their team!
Job Description:
A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. As a CSR, you’ll play a crucial role in ensuring customer satisfaction and maintaining positive relationships with clients. Here are the key duties and responsibilities:
Handling Inbound Calls:
- Manage a large volume of incoming phone calls from customers.
- Address inquiries, resolve issues, and provide accurate information about products and services.
Assessing Customer Needs:
- Understand and assess customer needs to achieve satisfaction.
- Advocate for customers when necessary and gather valuable feedback.
Problem-Solving and Troubleshooting:
- Confidently troubleshoot issues and investigate when information is insufficient.
- Ensure efficient resolution of customer inquiries and complaints.
Building Trust and Relationships:
- Build sustainable relationships with customer accounts through open and interactive communication.
- Foster trust by providing accurate and efficient assistance.
Maintaining Service Standards:
- Strive to meet excellent service standards.
- Respond promptly and effectively to customer inquiries.
Qualifications:
- Excellent communication skills, both written and verbal.
- Patience, empathy, and a genuine desire to help customers.
- Ability to put yourself in the customer’s shoes and advocate for their needs.
- Strong problem-solving abilities.
This is an opportunity for an immediate start! Don't delay, apply today!
Salary : 23000 - 24000
Apply Now!