Customer Care Administrator - Recruitment Solutions (North West) Ltd : Job Details

Location : Rochdale

Salary : £23,000 - £25,500

Consultants : Annie Earley & Sarah Duffy

We are currently working with a client based in Rochdale who provide household cleaning solutions. They have an exciting opportunity for a Customer Care Administrator to join their team.

Working hours are Monday to Friday 8:30am - 4:30pm with some flexibility.

What you can expect:

• Free on-site parking
• 28 days annual leave plus bank holidays
• Hybrid working
• Company Pension Scheme
• Private health care

Key Duties:

Reporting to the Marketing Director you will be responsible for the following duties:

• Communicating with customers via email, phone and letter - resolving any complaints/queries
• Helping customers with product information, explaining usage, features and instructions
• Updating details of tracking information for deliveries
• Sending out replacement products or providing refunds
• Completing all other administrative duties

Profile:

• Must have strong communication skills
• Need to have experience within a customer service role
• Strong IT skills
• Beneficial to have experience with CRM systems

If you are interested in the Customer Care Administratorposition please send your CV over to us or contact the office for more information.