Customer Assistance Coordinator - TEMP - YourRecruit : Job Details

Are you available to start immediately?

We are looking to recruit a Temporary Customer Assistance Coordinator for our client based in Croydon (offering hybrid working)

Salary: £14.84 per hour

Start Date: ASAP – until 31st October 2025

Hours: This position is based on a 35-hour week and will include working weekends and bank holidays, covering shifts between 7am and 10pm

Why work for our client?

Be part of a global organisation with vast opportunities for growth.

Embrace a hybrid working pattern for a perfect work-life balance.

Your Impactful Role:

As a Medical Assistance Coordinator, you will play a crucial role in delivering exceptional customer experiences during challenging times. Your empathetic and engaging approach will make a difference in the lives of those seeking medical assistance. Harnessing your organisational skills with a compassionate touch, you'll ensure customers receive attentive care throughout their journey. Handling both inbound and outbound calls, your outstanding communication abilities will shine, allowing you to maintain composure effectively, even in high-pressure situations.

Responsibilities:

• Handle incoming customer assistance calls with professionalism and empathy.
• Liaise with clinics, GPs, customers, or their relatives.
• Provide proactive solutions to customers in need.
• Monitor tasks to ensure services are provided promptly, keeping customers informed.
• Apply product and technical knowledge effectively.
• Handle regulated complaints within FCA complaint guidelines.

Skills Required:

• Good level of education (Maths & English A-C GCSE or equivalent).
• Genuine desire to provide high-level customer service.
• Ability to manage multiple cases efficiently.
• Stay calm under pressure and show empathy.
• Flexibility to work various shifts, including evenings and weekends.

For your information

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)

***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

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