Job Location : Maidenhead, UK
** We're Hiring: - Servicing Agent- Customer Arrears Servicing Team **
Location: Remote (UK-Based only)
Start Date: 22nd September 2025
Working Hours: Monday - Friday 09:00 - 17:30
Salary: Up to £25,000 + 25 days holiday plus excellent benefits (which can be found HERE)
Kensington Mortgages - part of the Barclays Group , we've been leading the way in providing specialist mortgage solutions for over 25 years.
We're dedicated to offering people a chance to secure a mortgage, especially when high street lenders say no. Our approach is all about understanding the unique circumstances of our customers -
It is what we call the `Kensington Difference.
We are proud to operate with the highest standards of service and integrity, fully authorised by the Financial Conduct Authority.
What You Will Be DoingAs a vital member of our Customer Arrears Support Team (CAST) you will engage with customers facing payment difficulties or those already in arrears.
This role will focus on understanding their unique situations, providing empathetic support and finding tailored solutions to help avoid Litigation routes.
The Customer Arrears Support Team specialises in dealing with customers who may face difficulties in paying their mortgage, and those who have already falling into arrears and require rehabilitation to avoid litigation action commencing.
Our goal is to establish the customers reason for arrears, current financial and personal circumstances including any vulnerability, whilst identifying appropriate resolutions based on individual circumstances. At all times adhering with internal and external policy, procedure and FCA regulations.
Key AccountabilitiesAt KMC our employees are the heart of our success. We strive to create a workplaces that promotes professional development and work-life balance.
Our inclusive culture values diversity in all its forms, ensuring everyone feels respected and valued.
As an equal opportunity employer, we embrace differences in gender, race, identity, ethnic origin, and sexual expression
Ready to make a difference?If you're passionate about providing exceptional customer service and want to join a team that values your contributions we'd love to hear from you!
Apply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers.
Important InformationWe are looking for candidates that can start remotely Monday September 22nd 2025. To ensure you gain the most from our training, we ask that you avoid taking annual leave during the first 7 weeks.
Please note, all offers of employment for this role are subject to a series of background checks, including criminal (DBS), credit and Right to work checks.
To take advantage of digital Right to work checks you must hold a valid passport, alternatively you must be prepared to come into Maidenhead to show ID
Salary : 25000 - 25000
Apply Now!