Customer Advisor - Ford & Stanley Talentwise : Job Details

The Situation 

A motivated Customer Service Advisor is required for a UK-based company that provides technology and supply chain solutions across the rail industry.

In this role, you will collaborate cross-functionally with teams throughout the business to resolve customer issues within agreed service level agreements (SLAs). Being the first point of contact, you will handle customer enquiries received through our website and e-commerce platforms, manage complaints with professionalism, and support the achievement of sales, service, and performance targets in alignment with the Customer Engagement System.

 The Opportunity

• Be the first point of contact for all B2B and B2C order queries
• Work in a fast paced & diverse environment. In this role, no 2 days are the same
• Be a key customer service contact on behalf of one of the rail industry’s largest suppliers.
• Undertake any other customer service activities necessary to achieve customer satisfaction
• Proactive management of stopped /restricted vehicles and customer identified spares (critical and service quality).
• Transactional management of reports – imminent failures and potential back orders.

Essential Criteria:

• Demonstrated office experience with a strong emphasis on writing professionally worded emails and correspondence.
• Excellent Communication/Interpersonal Skills
• Strong Team Player
• Experience working in a fast-paced environment

Salary:

£25,600

Other Benefits

• 25 days holiday plus Bank holidays
• Pension

Working Arrangements

• Hybrid working (3 days in the office in Doncaster, 2 days WFH)

About Ford & Stanley Group

Ford & Stanley Talent Services Group are in the business of people and performance. Our mission is to create one million better workdays through facilitating great recruitment, leadership, and occupational mental fitness. We support our clients in their most challenging business areas - recruiting, developing, and retaining the best talent from shop floor to boardroom.

Ford & Stanley Talent Services Group Ltd is a Disability Confident employer that is committed to a policy of equal opportunities for all opportunity seekers. We shall adhere to such a policy at all times and will review on an on-going basis all aspects of recruitment to avoid unlawful or undesirable discrimination. We will treat everyone equally irrespective sex, sexual orientation, gender reassignment, marital or civil partnership status, age, disability, colour, race, nationality, ethnic or national origin, religion or belief or political beliefs and we place an obligation upon all staff to respect and act in accordance with the policy.