Customer Administrator - Anderson Recruitment Ltd : Job Details

Our excellent and well established client in Tewkesbury is looking for an individual to come and join their team on a full time, 6 - 12 month maternity cover basis.

This is a key role to support the wider customer service and administration function and act as and be a point of contact for customers looking to place, update, or check their orders being processed out of the warehouse.

This is a friendly team, with an open-door policy, and they are looking for a down to earth, enthusiastic individual who will want to integrate and become part of their team. Ideally the successful individual will have previous administration/customer service experience, however, full training on company products, processes and systems will be provided, with ongoing support throughout. Free parking on site.

Duties

- Manage general telephone calls and inbox queries, ensuring that all enquiries are either acknowledged or directed appropriately.

- Follow up on order-related queries, liaising with the warehouse team and the wider business departments as needed to ensure timely resolution.

- General document processing, including confirmation documents and relevant warehouse paperwork.

- Make sure any missed or late payments are identified and followed up on, using the appropriate channels to ensure timely resolution.

- Carry out general administrative tasks as required, providing support to both the wider team and the warehouse function as needed, depending on operational demands.

Key Attributes

- Friendly, confident communicator.

- Willing to become ‘part of the team’

- Some previous administration/customer service experience

Hours: Monday – Friday, 8am – 4pm (in office)

Salary: £25,350 (negotiable)