Customer Account Support (Hebrew Speaker) - The Juice PLUS+ Company : Job Details

Customer Account Support (Hebrew Speaker)

Training Given

London / Hybrid

The Juice Plus+ Company is a multimillion-dollar competitor in the health and wellness industry, using a unique combination of direct sales and e-commerce to market our plant-based nutritional products in pursuit of our mission to “Inspire Healthy Living Around the World.”

The role of Customer Account Support is a dual role focused on compliance and credit collections (Hebrew & English speaking) ensuring Independent Partners and customers align with company policies while also minimising financial risk due to outstanding debts. The ideal candidate will be fully trained, but must be an empathetic communicator, culturally aware, detail-oriented, and proactive in resolving compliance issues and supporting customers in challenging financial situations.

Your Day to Day

Compliance

• Enforce and monitor compliance with company Rules of Conduct, Compensation Plan, and Partner Agreements.
• Educate Independent Partners on compliance best practices to prevent policy violations.
• Investigate and handle reported breaches, coordinating disciplinary action where appropriate.
• Respond to escalations and inquiries regarding partner conduct from internal departments.
• Represent the compliance team in events and provide training to internal staff and Independent Partners.
• Maintain compliance records and generate periodic reports.
• Assist with GDPR case handling and collaborate with local regulators and consumer protection agencies.
• Develop, maintain, and deliver educational content for compliance-related matters.
• Stay informed of market trends and changes in local regulations affecting operations in the EMEA region.

Credit Collection Support

• Conduct outbound/inbound calls, SMS, and email communications with customers regarding overdue payments.
• Discuss payment options and create personalised payment plans to help resolve outstanding debts.
• Support and advise customers with sensitivity, maintaining a customer-first approach to debt resolution.
• Log all interactions and payment agreements accurately and in accordance with legal and company standards.
• Update and maintain spreadsheets and financial data accurately.
• Collaborate closely with the credit collection department to provide seamless customer support and drive improved payment outcomes.

You will bring

• Fluency in Hebrew and English, with excellent written and verbal communication skills.
• Experience in compliance, customer service, or call center roles.
• Proven ability to negotiate, resolve conflict, and build positive working relationships across departments.
• Excellent active listening, problem-solving, and decision-making abilities.
• Proficiency with Microsoft Office (especially Excel) and CRM/databases.
• Self-motivated, organised, and capable of working both independently and collaboratively.
• Ability to travel occasionally to attend regional events or training sessions.
• High attention to detail and organisational accuracy.
• Empathetic, culturally sensitive, and customer centric.
• Proactive, solution-oriented, and resilient under pressure.
• Strong interpersonal skills with a team-oriented mindset.
• Strong understanding of legal compliance in multi-level marketing, consumer protection, or financial risk management is desirable.

This is a junior role providing a great opportunity to grow and develop within the role, in a fun, fast paced environment.