Customer Account Manager - Michael Page Finance : Job Details

As a Customer Account Manager, you will onboard new customers and work to maintain a high retention rate. You will manage your assigned customers through various communication channels, providing accurate, tailored advice on debt solutions to help them make informed decisions, while meeting individual KPIs focused on customer outcomes and satisfaction.

Client Details

Page Group are proud to be partnering with UK Debt Expert to support their ambitious growth strategy and expansion plan for 2025.

Uk Debt Expert is the largest debt solution provider in the UK. We've helped over 185,000 people deal with unaffordable debt, so customers trust us to provide the right debt solution based on their circumstances.

If you are an enthusiastic individual who enjoys working in a fast-paced environment with a customer-centric culture, then this role could be the perfect fit for you.

Description

• Receiving pre-qualified referrals from customers in financial difficulties who are interested in a debt solution.
• Complete a comprehensive assessment of each customer's circumstances, including their personal details, potential vulnerabilities, debt level, asset position, affordability, and reason for financial difficulty.
• Provide advice based on the customer's circumstances, detailing the debt solutions available, and make an informed recommendation.
• Draft paperwork with accuracy and attention to detail
• Convene and conduct meeting of creditors.
• Liaise with creditors over votes or to discuss modifications to arrangements.
• Provide support throughout the customer journey, ending with them entering into an arrangement.
• Be responsible for your individual KPIs, ensuring your portfolio of customers is well maintained and continually updated.

Profile

• Customer-Focused: Confident in handling calls, onboarding clients, and building empathetic, professional relationships.
• Performance-Driven: Proven track record of meeting KPIs with strong negotiation and objection-handling skills.
• Strong Communicator: Exceptional verbal and written communication skills with a dynamic, influential presence.
• Organised & Adaptable: Excellent time management and planning abilities; thrives independently or in team settings.
• Tech & Compliance Proficient: Skilled in Word, Excel, CRM systems; adheres to regulatory frameworks and call quality standards.

Job Offer

• 29 days paid leave
• Two annual company events
• Access to box at OVO Hydro
• Company pension
• Health & wellbeing programme
• Vitality private medical insurance
• Employee referral programme
• Progression opportunities