Customer Account Manager - Lloyd Recruitment Services Ltd : Job Details

Customer Account ManagerLocation: Tunbridge WellsSalary: £28,000 £30,000 DOE + Monthly BonusHybrid working available once trained

Lloyd Recruitment Services is pleased to be working with a well-established, forward-thinking company in Tunbridge Wells, supporting their search for a Customer Account Manager.

This is an excellent opportunity for someone with strong customer service experience who is looking to focus on managing and developing existing client relationships - with no outbound sales involved.

What's in it for you?

• Competitive salary up to £30,000 plus bonus (depending on experience)
• Hybrid working (after training)
• Pension scheme
• Supportive, collaborative team culture
• Opportunities for long-term progression

Key responsibilities:

• Manage a portfolio of existing client accounts
• Ensure service levels and client expectations are consistently met
• Respond to enquiries via phone and email
• Provide quotes and secure necessary approvals
• Keep clients updated on job progress and scheduling
• Build and maintain strong client relationships to grow account value
• Prepare reports and attend client meetings
• Complete associated administrative tasks

What we're looking for:

• At least 2 years' experience in a customer service role within an office environment
• Excellent communication and relationship-building skills
• Professional and confident telephone manner
• Strong attention to detail and ability to multitask
• Self-motivated, organised, and able to work in a fast-paced environment
• Proficient in Microsoft Office (Word, Excel, Outlook)

Refer a friend and receive a retail voucher worth up to £500. Full details are available on our website.

Please note, due to the high volume of applications, we are only able to respond to candidates who are successfully shortlisted. If you haven't heard from us within 5 working days, unfortunately your application has not been successful.

By applying for this role, you accept our Privacy and GDPR Policy, available on our website.

Lloyd Recruitment Services is acting as an employment agency for this vacancy and is an equal opportunities employer.