Customer Account Administrator - Adecco : Job Details

Job Opportunity: Customer Account Administrator!

Are you a proactive, customer-focused individual who thrives in a collaborative environment? Our client is seeking a Customer Account Assistant to join their friendly and fast-paced team. This is a fantastic opportunity for someone who enjoys building relationships, solving problems, and contributing to a shared goal of delivering outstanding service.

Success in this role depends on your ability to take initiative, anticipate customer needs, and work closely with colleagues to ensure seamless account management. If you're someone who enjoys being hands-on and values teamwork, this could be the perfect fit.

Location: Liverpool, KnowsleyHours: 9:00 AM - 5:00 PM (30-minute lunch break)Salary: £25,000 per year

What You'll Be Doing

• Customer Engagement via Chat-Box: Act as the first point of contact for customer queries. Provide prompt, helpful responses and ensure continuity of service by proactively coordinating with team members when needed.
• Lead Forensics & Account Insights: Use the platform to identify potential customer accounts and share valuable insights with the sales and support teams. Full training will be provided.
• CRM & Quotation Management: Keep customer records up to date, follow up on quotations, and escalate any issues such as pricing or delivery concerns to the relevant departments.
• Account Coordination & Support: Support account managers and assist with general office tasks. A flexible, team-oriented approach is essential to maintaining strong customer relationships.

Who We're Looking for Someone Who:

• Is passionate about customer service and account management
• Learns quickly and is comfortable with technology
• Is a collaborative team player who communicates clearly and supports others
• Is proactive, organised, and able to manage multiple priorities with confidence

What We Offer

• A welcoming and supportive team environment
• Full training and ongoing development opportunities
• A healthy work-life balance
• Secure parking and a generous holiday allowance

Don't miss out - apply today and take the next step in your career!

Adecco Branch: Liverpool Adecco Retail Branch

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Adecco aim to respond to all applicants, however due to the large volume of applications we receive this may not always be possible. Should you not receive a response within five working days please accept this as notification that you have not been short-listed on this occasion.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.