Customer Account Administrator - Reed : Job Details

• Hourly Rate: £16 per hour
• Location: Mitcham, London
• Job Type: Temp to Perm

We are seeking a dedicated Customer Services Co-ordinator to join our team. This role is crucial in providing efficient administrative support to the Customer Services team, ensuring high-level service delivery in line with our company standards and policies.

• Serve as the initial contact for all customer enquiries, informing and educating customers about the benefits of our product portfolio, and answering follow-up questions.
• Develop and maintain relationships with new and existing customers by providing support, information, and guidance.
• Perform general administrative duties for the Sales & Marketing Teams, including order entry processing, issuing list price quotations, and maintaining/updating customer records in compliance with company standards.
• Respond to incoming communications (telephone/email) promptly and maintain and update CRM allocated tasks.
• Coordinate with Quality, Finance, and Engineering teams to resolve issues such as account setups, account stops, and RGA customer-related issues.
• Contribute to team meetings focused on the identification of new enquiries to ensure early sales engagement.

• Minimum of 3 years in sales support, preferably with CRM exposure; Salesforce experience is highly desirable.
• Experience in a similar role within an industrial/engineering business is ideal.
• Strong knowledge of customer support in a results-driven environment.
• Proven experience in sales or telesales, including generating and progressing proposals to secure business.
• Basic understanding of contracts, quality clauses, and T&Cs commonly used in business.
• Excellent verbal and written communication skills, professional and credible relationship-building skills, and good commercial acumen.
• Well-organised with strong quantitative skills and a keen attention to detail.
• Computer literacy, particularly in CRM platforms, Microsoft Word, Excel, Outlook, and MS Zoom.

• Competitive hourly rate with potential for permanent employment.
• Opportunity to work in a dynamic, challenging office and factory environment.
• Support for professional development and learning.

• Office-based role with close collaboration alongside the factory environment.
• Requires the ability to handle pressure, meet deadlines, and confidently contact customers/prospects by phone.
• Commitment to customer service and attention to detail is essential.

To apply for the Customer Services Co-ordinator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.