CSC Customer Services Adviser - Finance - Opus People Solutions : Job Details

Location: One Angel Square,

Northampton

Hours: 37 hours per week

Contract Type: Temporary

Pay: £14.88

Opus People Solutions on behalf of West Northamptonshire Council is recruiting for a Customer Service Advisor within Finance Operations Helpdesk, you'll be the first point of contact for a wide range of finance-related queries. You'll support internal staff, residents, suppliers, and users across our partner organisations, including:

• Cambridgeshire County Council

• Milton Keynes City Council

• North Northamptonshire Council

• West Northamptonshire Council

• Northamptonshire Pension Fund …and more.

You'll play a key role in resolving queries, ensuring data accuracy, and delivering exceptional customer service across functions such as Accounts Payable, Income Processing, Debt Recovery, and Direct Payments.

• Resolve 80%+ of customer queries at first contact

• Accurately assess and record customer needs using appropriate systems

• Handle complaints and concerns professionally and efficiently

• Continuously seek service improvements

• Own customer enquiries and provide timely updates

• Use Office 365 and internal systems to manage information securely

• Promote inclusive and safe working practices

We're looking for someone who is:

• Motivated by helping others

• Skilled in handling sensitive queries with empathy and professionalism

• Able to work independently and as part of a team

• Comfortable using Microsoft Office and willing to learn new systems

• Experienced in customer service, ideally in a contact centre or council environment

Essential Qualifications:

• GCSEs (or equivalent) in English and Maths

• Willingness to undertake training in Office 365 and IT systems

Desirable:

• NVQ Level 2 in Customer Service

• Formal IT qualification (e.g., ECDL)

• Foreign language skills

• A dynamic and supportive team environment

• Opportunities for professional development

• A culture that values innovation, inclusion, and continuous improvement

All appointments are subject to standard pre-employment checks including identity, references, right to work, medical clearance, and qualification verification.

Ready to thrive with us? Apply today and help shape the future of finance operations at West Northamptonshire Council.