CRM Manager - Quest Search and Selection Ltd : Job Details

Quest Search & Selection is looking for a CRM Manager to lead the charge in designing, launching, and managing our brand-new loyalty scheme — a pivotal initiative that will transform the way we engage with our customers.

If you thrive on turning insights into action, know loyalty programs inside out, and have a passion for creating exceptional customer experiences, this role is your opportunity to shine

The company is currently recruiting for this B2C omni channel business that is part of a recognisable brand.

Duties & Responsibilities for this CRM Manager:

• Take the lead in creating and managing a powerful Loyalty Programme strategy that delivers real revenue growth.
• Use customer insights, data trends, and market intelligence to fuel high-performing initiatives.
• Drive customer acquisition across all key channels — from digital platforms to in-store experiences.
• Continuously track, analyse, and report on performance, ensuring maximum ROI and stakeholder visibility.
• Turn customer feedback into smart, scalable solutions that boost engagement, loyalty, and satisfaction.
• Design and deliver rewards that truly resonate with our customers and reinforce our brand values.
• Own a clear, strategic communication plan that ensures everyone’s aligned and informed.

To be successful in this CRM Manager:

• 2+ years' experience in loyalty and CRM (customer relationship management) - ideally within retail, eCommerce, banking, Tech etc within a B2C audience..
• An understanding of customer psychology, loyalty trends, and what truly drives engagement.
• Confidence working cross-functionally and influencing stakeholders at every level.
• Hands-on experience with CRM systems and loyalty platforms.
• Exceptional communication skills — both in crafting compelling messaging and analysing customer data.
• A sharp analytical mind with the ability to turn complex data into clear, actionable strategies & has good understanding of excel.
• A knack for detail, especially when it comes to writing, editing, and proofing.

The benefits of this CRM Manager:

• Great Head Office environment (please note this is a fully WIO role).
• 22 days Holidays.
• Contributory pension.
• Free car park.
• Discount across the group.
• Training & development opportunities.

If this opportunity sounds like you and you feel you have the experience and skill and want to be part of a growing and innovative company, then please apply quoting the reference no.