CRM Manager - Hybrid (2-3 Days in Central London Office) - Jacob Grey : Job Details

CRM Manager - Hybrid (2-3 Days in Central London Office)Up to £50,000 + Excellent BenefitsJoin an Exciting TV Streaming App!

Are you a CRM specialist with a passion for data, creativity, and customer journeys? Fancy helping shape the future of a rapidly growing television streaming app?

This exciting, mission-driven digital business is on the hunt for a CRM Manager to lead customer communications across email, push notifications, and in-app messaging. With a strong subscriber base and big growth plans, this is your chance to make a serious impact — and have fun doing it.

What You’ll Be Doing:

• Own and develop the CRM strategy, crafting campaigns that engage, retain, and grow our audience.

• Work with tools like Braze, Iterable, Hubspot or similar to build slick, personalised journeys.

• Use behavioural data to target the right users at the right time.

• Collaborate with creative, product and data teams to deliver compelling messaging across every touchpoint.

• Analyse performance, run A/B tests, and constantly optimise for results.

What You’ll Bring:

• Hands-on CRM experience in a subscription or direct-to-consumer business.

• Solid grasp of customer lifecycle marketing, segmentation and testing.

• Strong analytical skills and confidence using GA4 and spreadsheets.

• Clear communicator and great team player — able to turn insight into action.

Bonus Points for:

• Experience in digital TV, streaming, or entertainment apps.

• Basic HTML skills for quick email edits.

Why Apply?

• Private Bupa health insurance

• 25 days holiday (plus bank hols)

• Flexible hybrid working (2-3 days in a vibrant central London office)

• Pension scheme & family-friendly policies

• Free subscription and discounts for friends and family

Ready to help shape the next big name in digital TV? Apply now.