Crematorium Manager - RANGAM CONSULTANTS LIMITED : Job Details

Lead the Crematorium Services team at Breakspear Crematorium, ensuring smooth day-to-day operations, statutory compliance, and service improvement in line with the Council’s commitment to putting residents first. This role also includes oversight of the registrar function and compliance with cemetery regulations across the borough.

People Management

• Lead and manage the crematorium team, including recruitment, development, and performance.
• Ensure staff comply with health & safety regulations and receive regular communication aligned with Council priorities.

Operations

• Oversee cremation services, equipment, and facilities maintenance.
• Manage LOB cremation registration functions in accordance with Home Office regulations.
• Liaise with funeral directors, officiants, and stakeholders to coordinate services.
• Ensure health & safety compliance and smooth running of all services.

Service Planning & Development

• Develop and implement annual team and service plans aligned to Council strategy.
• Maintain workforce and succession planning.
• Oversee SLAs, service improvements, and performance targets.

Financial & Resource Management

• Manage the departmental budget and procurement processes.
• Ensure cost-effective use of resources while maintaining high service standards.

Stakeholder Engagement

• Act as the main liaison for service users, funeral directors, and Harrow Council (joint funding partner).
• Build and maintain strong external partnerships.

Compliance & Records

• Ensure all statutory documents, registers, and digital systems are accurately maintained.

• Delivery of service plans and SLAs
• Budget management
• Staff performance and productivity
• Customer satisfaction and service quality

• Degree or equivalent experience
• Relevant industry qualification
• Membership of a professional body (desirable)
• Flexibility to work outside regular hours as needed

• Proven experience managing crematorium or bereavement services
• Strong understanding of cremation law, cemetery regulations, and health & safety legislation
• Budget and facilities management experience
• Excellent communication, leadership, and stakeholder engagement skills
• Strong IT and record-keeping abilities
• Compassionate and culturally sensitive approach