Credit Controller - Helping Hands : Job Details

Since 1989, we’ve supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

Helping Hands is the nation’s most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches across England and Wales as well as our Support Office in Alcester, Warwickshire. We’re now looking for a Credit Controller to join our team in Alcester.

This exciting position reports into the Credit Control Team Leader and the successful candidate will be responsible for the successful collection of company debt, liaison with clients as well as operational colleagues.

Salary : Up to £28,000 per year 

Main Responsibilities

• Management of aged debtors chasing customers for outstanding debt for your designated region.
• Manage customer disputes and ensure timely and professional resolution in collaboration with operational teams.
• Liaising with customers/funders on aged debt issues.
• Notification of accounts applicable for Bad Debt Provisions, under company guidelines.
• Coding and inputting of weekly & monthly direct debit runs, along with other associated admin.
• Collaborating with branch operations on client requirements and discussions around debt issues.
• Preparation and presentation of action driven commentary for bi-weekly debt review meetings
• Correct allocation of payments received.
• Reconciling accounts where required.

About You

We are seeking a highly organised and detail-oriented professional with excellent communication skills, particularly in engaging with vulnerable individuals. The ideal candidate will possess a strong service ethic, exceptional time-management abilities, and a patient, warm character. Proficiency in advanced Excel functions—including pivot tables, SUMIFS, XLOOKUPs, and data manipulation from external systems—is essential. Experience managing large accounts, performing reconciliations, working with local authorities, and effectively chasing debt is also required. A keen eye for detail and a commitment to delivering high-quality service are key to success in this role.

Benefits

• Full training and support provided with great prospects to progress.
• A 4-week induction program to help you feel part of the team.
• 25 Days annual leave which increases with service.
• Competitive salary.
• Bonus Scheme paid quarterly.
• Blue Light Card membership with access to an amazing range of discounts online and on the high street.
• Hybrid working 

Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.