Credit Controller - DS Smith : Job Details

About the role

We’re on the lookout for an enthusiastic Credit Controller to join our friendly team at DS Smith in Caerphilly. You’ll play a key role in making sure our customers pay on time, helping us keep cash flow strong and supporting our senior management team with clear reporting.

Our customers are based all over the world and rely on us for their packaging and recycling solutions – you’ll make sure they can trust that everything runs smoothly when it comes to payment.

In this role you’ll:

• Look after your own portfolio of customer accounts, making sure payments are received on time.
• Carry out collections in line with our Group Credit Policy.
• Resolve customer invoice queries quickly and effectively.
• Maintain sales ledgers, prepare monthly statements, and reconcile accounts.
• Keep on top of overdue debt and help the team meet cash targets.
• Suggest improvements to make our credit control processes even better.

About you

We’re looking for someone who’s confident, organised, and enjoys building great relationships with customers.

What you’ll need:

• Previous experience in B2B Credit Control & Collections.
• A strong track record of reducing aged debt and handling disputes.
• Good numeracy skills with the ability to analyse reports and data.
• A keen eye for detail.
• Strong IT skills – Excel and SAP experience would be a bonus.
• Excellent communication and customer service skills.
• A proactive approach to improving processes and driving efficiencies.

It’s a bonus if you also have:

• Experience in a manufacturing environment.
• Shared Services experience.

What we can offer you

We know it’s important to feel valued and rewarded, so at DS Smith you’ll get:

• A competitive salary
• Discretionary bonus based on team performance
• 25 days holiday plus bank holidays
• Pension scheme, life assurance and income protection
• Digital GP Service & Employee Assistance Programme
• Cycle to work scheme
• Retail discounts

Location: Caerphilly – hybrid working (3 days office / 2 days home).

About us

We’re DS Smith, the company who are redefining packaging for a changing world. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. Today, we operate in more than 30 different countries, supporting customers across sectors like FMCG, industrial, and e-commerce. We deliver on quality, service, innovation, and added value to deliver market-leading sustainable packaging solutions our customers need. Our industry needs to transform, and we’re building the team to drive change across Europe and North America

To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.

Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.