Credit Controller - Investigo : Job Details

Credit Control

Borehamwood - Hybrid

Salary- Up to £35,000

Key Responsibilities:

• Generate and issue invoices in accordance with contractual terms.
• Ensuring invoices have been received by the customer via email, portal uploads etc.
• Maintain accurate records of all billing activities and adjustments.
• Act as the first point of contact for invoice-related queries from internal departments and external customers.
• Investigate discrepancies and provide timely resolutions to ensure customer satisfaction.
• Escalate unresolved issues to the Head of Transactional Services or relevant stakeholders.
• Monitor aged debt reports and proactively follow up on outstanding balances.
• Engage with customers to secure payment and negotiate repayment plans where necessary.
• Maintain detailed records of communications and payment commitments.
• Reconcile customer accounts and ensure accurate allocation of payments.
• Support month-end and year-end close processes by preparing debtor reports and reconciliations.
• Provide regular updates to the Head of Transactional Services on debtor status and risk exposure.
• Compliance & Process Improvement
• Ensure compliance with internal financial controls and external regulatory requirements.
• Contribute to the development and refinement of AR processes and policies.
• Support internal and external audits by providing documentation and explanations as required.