Twenty-Four Recruitment Group is delighted to be working with a growing Care Home operator in North London who is currently looking for an enthusiastic and self-motivated candidate to join their growing team. To be successful in this role you will have 3 + years of demonstrable experience in a credit control role. More than just a debt collector, the role is about building strong relationships and creating trust internally and externally.
Type: Full Time
Pattern: Hybrid (4 days in the office & 1 day WFH)
Duties:
- Assisting with local Authority & NHS queries where the transactional team are unable to find a resolution
- Regularly reviewing debtor balances for all homes to identify problem payers early
- Making outbound calls to residents and families to manage debt levels and promptly resolve queries
- Communicate regularly with home managers and admin regarding resident accounts
- Ensuring the new resident on boarding check list is completed by the home
- Liaison with the transactional team to ensure bank postings, allocations and reconciliations
- Customer statements sent out on time
- Maintaining records on customer accounts within Sage to ensure info is up to date
- Recommend legal escalations where collection steps have failed
- Maintain debtor days
Person requirements:
- Previous experience with NHS/Local Authority/Care homes - Essential
- Strong customer service focus
- Able to demonstrate initiative and work without much supervision
- A team player who is willing to get involved in other duties outside their day-to-day role
- Proactive, self-starter, tenacious and diplomatic
TwentyFour Recruitment is an equal-opportunity employer. If your skill set and experience match the above ad then please apply today and if your CV is shortlisted a consultant will contact you to discuss the next stage of the recruitment process.