Credit Controller - Marston Holdings Ltd : Job Details

Marston Holdings Limited is looking for an experienced Credit Controller to join their team on a full-time, permanent basis.

The Position & Key Responsibilities

You will proactively manage the debts of all clients, ensuring timely payments are made within the contractual payment terms. You will be responsible for making contact with customers with regards to their payment terms, supporting the Accounts Receivable team with reporting and any ad hoc projects as required.

• Undertaking proactive credit control via phone, email, customer portals or face to face meetings

• Contacting strategic customers mid-way through their payment terms

• Logging all client queries

• Recording all PTP’s (Promise to Pays)

• Supporting the accounts receivable team as required

• Ensuring that the relevant forms are completed for any credit requests, write-offs or client refunds

• Preparing for and attending all allocated external customer visits

• Preparing for and attending all monthly ledger reviews

• Where required, initiating proceedings to ensure outstanding debts are brought to a satisfactory conclusion, discussing any problem accounts with the Accounts Receivable and Credit Control Manager

• Ensure cross functional support within the Credit Control team when required

• Contribute to continuous improvements within your role and the wider team to improve accuracy and to eliminate errors

• Working towards individual and team targets and KPIs

Person specification

• Intermediate in Excel (VLOOKUP’s, Pivot tables)

• Experience using live invoicing portals

• Confident with accounts reconciliation

• AAT or CICM qualification is desirable but not essential

• Excellent communication and teamworking skills

• Strong organisational skills, with the ability to multitask and prioritise

• Performance driven and keen to exceed expectations

• Proven customer service/client-facing experience

• Excellent time management

• Problem Solver (error detection, correction, and root cause analysis)

What’s in it for you:

• Hybrid working - 2 days in the office / 3 from home

• Contract: Permanent

• Full time, 37.5 hours per week

• Enhanced Maternity and Paternity Package, subject to eligibility criteria

• 25 days holiday plus bank holidays

• Enhanced Health cash plan

• Pension scheme

• Staff benefits designed to suit your lifestyle - from discounts on retail shopping, travel and socialising to health & wellbeing

If this sounds like the job for you, please apply....

Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK’s largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.

We are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

The group currently has revenue of £270m, employs nearly 5,000 staff and has a network of 1,000 self-employed enforcement agents. The business operates 21 lines of business across several trading entities, primarily in the UK.