Credit Controller Business to Consumer - Reed : Job Details

Credit Controller

• Annual Salary: £30,000 - £32,000
• Job Type: Full-time, Office-based

Join Superstars, a leader in delivering premier silent auction services at prestigious events worldwide. We are looking for an experienced and proactive Credit Controller to manage and collect payments from high-net-worth individuals and direct customers. This role is based in our modern Marlow office and offers a unique opportunity to engage directly with elite clientele in a dynamic environment.

Day-to-day of the role:

• Proactively manage the collection of funds from event bidders, ensuring adherence to SLAs and maintaining a polite but firm approach.
• Collaborate with the direct sales team to chase outstanding sales invoices and monitor payment plans.
• Handle and resolve customer queries, escalating to appropriate departments when necessary.
• Maintain clear, accurate records of all credit control activity using our CRM and Excel.
• Upload and reconcile bids and invoices across various platforms.
• Lead on customer collections and cash allocations.
• Manage transactions in multiple currencies and languages with accuracy and confidence.
• Prepare aged debt reports and conduct financial analysis on accounts receivable.
• Support the Finance Director on process improvements and the implementation of a new CRM system.
• Take ownership of debtor meetings, ensuring follow-up actions are recorded and completed.
• Ensure Standard Operating Procedures (SOPs) are current and well-documented.
• Provide excellent customer service throughout all interactions.
• Undertake ad-hoc duties as required to support the wider team.

Required Skills & Qualifications:

• Proven experience in a credit control role.
• Excellent communication and interpersonal skills — confident dealing with high-net-worth individuals.
• Strong IT skills, including proficiency in Excel and CRM systems.
• High attention to detail and excellent organisational ability.
• Comfortable working with multiple currencies and international clients.
• A proactive and adaptable approach to work, with a commitment to continuous improvement.

Benefits:

• Competitive Base Salary: £30,000 depending on experience.
• Generous Annual Leave: 25 days plus the option to buy or sell holidays.
• Birthday Day Off: Take an extra day off to celebrate your birthday.
• Company Pension Scheme: Matching contribution scheme up to 6%.
• Death in Service: Offering financial security for your loved ones.
• Health Benefits: Generous Medicash health scheme and access to an Employee Assistance Programme.
• Vibrant Work Culture: Pizza Fridays, casual dress code, and plenty of social events.
• Long service rewards: Rewards at 5, 10, 15, 20, and 25 years’ service.
• Employee Discount Scheme: Enjoy exclusive discounts across a variety of brands and services.
• Growth Opportunities: Clear path for both personal and professional development.

To apply for this Credit Controller position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.