Credit Control Team Leader - Axon Moore Group Ltd : Job Details

Axon Moore are delighted to be recruiting for a fast growing hospitality business based in Chester who are looking for a Credit Control Team Leader to join their friendly team. Here, you will be joining a business with a fantastic culture and will work out of their stunning offices. Objectives of the role

• Responsibility for overseeing cash collection and minimising bad debt
• Ensure that the provision of goods / services on credit terms is at a level that maximises turnover with minimum risk to the business
• Build, maintain and promote a proactive Credit Control function
• Ensure that the personnel within the team are fully trained, adhering to the department’s processes, meeting objectives, coached and developed
• Build, maintain and promote constructive and productive relationships with customers, field managers and Credit Controllers ensuring professional conduct is maintained

Key Responsibilities

• Organise the day-to-day tasks and resources across the team to ensure objectives are met
• Perform monthly 1-2-1 reviews with team members to identify any development, coaching and training needs
• Monitor KPIs to ensure the team is meeting targets and provide additional support as required
• Produce and review KPIs such as cash allocation, dispute resolution, inactive account reconciliations, outstanding payment plans, unpaid Rent
• Ensure all processes achieve set SLA’s as per compliance and company requirements
• Encourage Credit Controllers as to how queries and distressed accounts should be addressed, assisting the Credit Control Manager to promote best practice
• Monitor and assist team members to resolve disputed invoices
• Monitor and assist completion of credit approval checks for new and existing customers
• Monitoring and actioning of limited company notifications
• Assist Credit Control Manager in the review, update and implementation of credit control procedures across the department and business
• Monitor and attend Credit Control/BDM fortnightly reviews
• Provide organisation for and attend monthly debt reviews and ensure action points are followed up
• Attend regional meetings and promote “days in trade” as and when required
• Provide cover, where necessary, for Credit Controllers when absent
• Adherence and promotion of the department’s GDPR policies
• Other ad hoc duties including covering other departmental roles and tasks as required

Skills and Experience

• Minimum of 3 years credit control experience, preferably in a similar environment;
• Minimum of 3 years supervisory experience, preferably in a similar role;
• Intermediate/Advanced Excel skills
• CICM qualification desirable
• Experience of product release decision-making;
• Excellent communication skills and demonstrably effective negotiation skills;
• Strong organisational and time-management skills;
• Highly self-motivated and adaptable to change;
• Able to display and promote a proactive, positive, professional team atmosphere and engage with our values.

In return you will benefit from a competitive salary DOE + other benefits. Please note this role is office based.