Credit Control Manager - The Institution of Engineering & Technology : Job Details

What if you could lead with innovation?

What if you could shape the future of finance while developing and managing a high-performing team?

What if you were our Credit Control Manager?

At the IET, making our world a better place starts by creating a better place for our people. At the IET you’ll have more than just a job. Our work is exciting and challenging, connecting the people who solve the problems that matter. It means working with us has real meaning and impact, and you’ll grow - professionally and personally - in ways you never thought possible. We’re also making significant investments in our people, including providing a modern, vibrant workplace and embracing hybrid working.

What you’ll be doing

As the Credit Control Manager, you will lead the implementation of best practices and oversee the introduction of new procedures. You’ll be responsible for overseeing the Credit Control and Accounts Receivable teams to guarantee precise invoicing and efficient processing of receivables. Additionally, you will ensure consistent and thorough monitoring of overdue debts in accordance with the IET’s Credit Control Policy.

What we hope you can bring to the role

We're seeking a proactive candidate who can enrich the role with their exceptional communication skills, advanced proficiency in Excel and familiarity with back-office systems. We highly value leadership and management capabilities, as well as innovative thinking. Ideally, you will bring previous managerial experience in credit control and accounts receivable, demonstrating technical expertise in understanding Credit Control functions. Your ability to lead and develop teams is crucial for effectively managing our Credit Control operations.

We’d love to get to know you

Is Imposter syndrome creeping in? Don’t worry - we’d rather hear from you this time than not hear from you at all! Read on for a little more information about the role; but also, keep in mind that we’re open to discussing flexible ways of working, including reduced hours and working in an agile way, supported by a hybrid working framework that allows you to find the best place to do your best work.

A little more about the role

• Proactively manage, including planning, allocating and reviewing workloads, the Credit Control and Accounts Receivable teams across multiple customer portfolios, ensuring prompt payments, well-managed debts, and efficient processes.
• Provide leadership and support to the Credit Control and Accounts Receivable teams, including recruitment, performance management, and development.
• Working across organisational areas, coordinate with sales, customer service, and finance departments to handle credit-related matters.
• Maintain positive customer relationships while mitigating credit risks and ensuring timely collections.
• Accurately process sales invoices (post, allocate, and reconcile) and manage payment gateways and methods, including managing and banking inward cheque payments.
• Develop, maintain, and implement effective credit control policies and procedures with a focus on continual improvement.
• Act as the operational Account Manager for all IET’s payment gateways (including, but not limited to, DTMF Credits Cards, PSPs, and PayPal).
• Review credit applications and references to set appropriate credit limits.
• Regularly monitor high-risk customer accounts.
• Prepare bad debt provision and provide aged debtors reports with commentary as and when required.
• Complete month-end/year-end reporting and relevant reconciliations.
• Set up repayments/refunds and implement changes in credit control system.
• Negotiate and set terms for payment plans.
• Resolve credit card chargebacks and investigate/escalate fraudulent orders.
• Maintain excellent standards of customer service for internal and external inquiries.
• Complete any other duties at the request of the Senior Management as is reasonable as per the skill and experience of the post-holder.

A little more about what we’re looking for

• Previous experience in a Credit Control/Sales Ledger Management role is essential.
• Ability to work with a minimum of supervision, planning own work to meet set monthly and yearly deadlines, and taking remedial action as necessary to ensure all deadlines are met.
• Strong analytical skills with excellent attention to detail.
• Excellent customer service and negotiation skills with the ability to communicate effectively, both verbally and in writing, with internal and external stakeholders (including customers, members, regulatory bodies and external auditors)
• Strong time management and organisational skills, with the ability to prioritise tasks and to meet deadlines.

• Ability to work independently and as part of a team.
• Strong Microsoft Offices skills with experience of using ERP Financial Systems (experience of Agresso would be highly advantageous).

What if you could be you? The IET is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. To find out more, head over to our 'Work for the IET’ site.