Control Centre Advisor - First Recruitment Services : Job Details

We are delighted to be working alongside our exclusive, established and very friendly client as they seek to recruit an additional member of permanent staff within their Control / Customer Service Centre on a full time basis. This is an excellent opportunity to join a great business who are expanding again in 2024. This is a role where you will be working night-shifts (no lone working) on a rosta basis - four on, four off basis.

This is a superb opportunity for a night-shift worker to join an exceptional company

Customer Service Advisor - shift work

Full Time Permanent role

42 hours per week on a 4 nights on, 4 off basis - 12 hour shift. Start times can vary from 1700-0500 and from 1900-0700 depending on the company rota which is given in advance.

Close to Burgess Hill

Salary £34120 plus very good company benefits. Additional bonus paid of £3000 after two years of continuous service

Due to workplace location it is essential to be a driver and have your own transport

The role:

The job involves taking calls for assistance, advising customers of progress and keeping all parties informed. This role provides the vital link between motoring organisations, roadside staff and the customer / motorist.

Duties of the position include:

Receiving calls for assistance via electronic data transfer, fax and telephone.

Recording all details taken from customers on the computer database.

Communicating with all staff via radio, telephone, fax and mobile data.

Monitoring progress of all work and keeping all parties updated.

Updating computer job records with details of each job as operatives arrive and complete tasks.

Providing customers with quotations for both roadside and workshop services.

Receiving and verifying payment for work via cash, cheque and credit card.

Carrying out invoicing of company work to motoring organisations.

Updating both computer and paper records as necessary

Competencies required:

We are looking for an enthusiastic and self motivated professional with the following qualities

Excellent planning and memory- you will be monitoring a number of incidents at any one time and your decisions directly affect both quality of service and company profitability.

Team skills - you will need to work with a small team of people within the control room and good communication is essential

Customer skills - an excellent telephone manner and the ability to reassure customers.

Shift pattern

Four nights on

Four off

12 Hour working shift time, shift start time can vary between 1700-0500 and 1900-0700

Salary Package

Based on 42 hours per week

If you enjoy working shifts, like having a lot of free time and have a great customer services / phone manner then this is the ideal role for you

Apply today for immediate consideration. Short-listing will start soon.

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency on behalf of this vacancy