Contract Manager - First Response Group : Job Details

Are you ready to take on a high-impact role on a new project, where your expertise in contract management directly contributes to the protection of critical nation infrastructure? We are looking for a driven and commercially astute Contract Manager to lead the end-to-end management covering a large region.

In this exciting position, you will play a key role in ensuring the seamless delivery of essential services that support operational resilience and safeguard critical national assets. You will work in a fast-paced, purpose-led environment where your strategic thinking, stakeholder engagement, and commitment to excellence will make a real difference.

First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. We are pioneers in our field, and we seek to inspire every person to reach their maximum potential.

Hours: 50 hours/week mon-fri

Contract Management

• Oversee a diverse portfolio of security related activities, ensuring consistent delivery against agreed KPIs, SLAs, and compliance benchmarks.
• Lead contract negotiations, renewals, and tendering processes.
• Effectively coordinate with internal stakeholders and oversee the management of a workforce exceeding 100 personnel.
• Monitor supplier performance through structured reviews, audits, and feedback mechanisms, driving continuous improvement and accountability.
• Ensure all contracted services comply with relevant legislation, industry standards, and client’s internal governance frameworks.

Security Oversight

• Collaborate with the Head of protective security to ensure contract deliverables support the broader security strategy and risk mitigation plans.
• Enforce the implementation, maintenance, and enhancement of physical and personnel security measures across critical infrastructure sites.
• Conduct regular site inspections and compliance audits to verify contractor adherence to security protocols and operational standards.
• Support with the development of Security Operations Controllers in alignment with client requirements and operational scope.

Stakeholder Engagement

• Act as a key liaison between internal departments and external stakeholders including regulators and emergency services.
• Provide timely and accurate reports, briefings, and risk assessments to senior leadership and governance boards.
• Build strong working relationships with stakeholders, fostering collaboration and proactive problem-solving.

Project Delivery

• Lead the planning and execution of security upgrade and enhancement projects, ensuring delivery on time, within budget, and to specification.
• Coordinate with technical teams and external vendors to integrate innovative security technologies and systems.
• Manage project risks, dependencies, and change controls to ensure successful outcomes and minimal disruption to operations.

• Proven experience in contract management within the security industry.
• Strong understanding of manned security services including mobile, canine and static security
• Knowledge of UK security regulations and risk management frameworks.
• NEBOSH General Certificate (or equivalent) is essential.
• Excellent communication, negotiation, and stakeholder management skills.
• A military background or experience in a disciplined security environment is advantageous.
• SIA Licence required.
• Background in high profile security contract management.
• Must be prepared to undertake FREC 3 and EUSR water hygiene training.
• Valid UK Manual Driving Licence Essential