Contract IT Hardware Support Engineer 1st line - Spectrum IT Recruitment : Job Details

Contract IT Hardware Support Engineer (1st line)

Location: Winchester, Hampshire - 5 days per week onsite

Duration: 3 months

IR35 Status: Inside IR35

Spectrum IT are collaborating with a client looking to hire a contract IT Hardware Support Engineer (1st line) to join their team on a short-term 3-month contract based in Winchester, Hampshire. This is an INSIDE IR35 role with engagement via Umbrella Company Only and requires you to be onsite 5 days per week. Working hours: Monday to Friday, 8:00am - 4:00pm

This is a fantastic opportunity for someone with strong 1st line hardware BAU break/fix experience, excellent service desk skills, and a solid grasp of endpoint management tools. Key Skills & Responsibilities

• Provide break/fix hardware support across a wide variety of devices, including PCs, laptops, mobile devices, tablets, printers, and telephony.
• Work closely with internal teams and 3rd party vendors to resolve BAU hardware-related issues efficiently.
• Endpoint management tools such as Microsoft Intune, ME MDM, Microsoft Entra, Datto RMM for device monitoring and troubleshooting.
• Contribute to ongoing problem management, troubleshooting and root cause analysis.
• Maintain high levels of customer service, ensuring SLAs/KPIs are consistently met.
• Organise and prioritise workload effectively, communicating updates clearly to stakeholders.
• Strong organisational and communication skills.

If you are an experienced contract IT Support Engineer with a strong background in hardware and device support, please apply with an updated CV. You will need to be immediately available and within a commutable distance of the Winchester as this is an onsite role.

Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.