Contract Coordinator - Liquidline : Job Details

Liquidline is the fastest-growing commercial coffee solutions provider in the UK and Ireland—not that we’re bragging! Our customers are companies that take pride in offering quality refreshments to their employees and clients. Our success is built on outstanding customer service, hard work, and a strong team culture. We believe in delivering WOW experiences to both our customers and our valued employees. We are proud to be Great Place to Work certified, a testament to our dedication to fostering a culture of support, growth and development, as well as promoting well-being, and winning together. With our core company values—passion, thoughtfulness, responsiveness, innovation, and smart working—at the very heart of our business, we are committed to cultivating an environment that inspires excellence.

As Contract Co-ordinator, you will be part of a busy, supportive team dedicated to ensuring the flawless setup of customer contracts and installations. Your role demands a relentless drive to meet installation targets outlined in our forecasts. With a sharp focus on targets, you'll employ your sales and negotiation prowess to engage customers and secure installation bookings. Managing a demanding workload, you'll prioritise tasks while maintaining effective communication with both internal teams and external stakeholders. Organisational skills and resilience are integral when navigating complex schedules and processes, enhancing your ability to thrive amidst challenges to contribute to the team’s success.

• Responsible for the on boarding of all installations through to a comprehensive account and client contract set up.
• ?Liaise closely with the Sales and Operations teams.
• Building and nurturing customer relationships being the first person of contact throughout the on-boarding process.
• Managing customer questions/queries around consumable pricing/contracts/updating equipment records and ensuring customer contact records are up to date.
• Management of all contract documentation including the agreements and there ongoing review.
• Project Management - managing the large-scale installation of machines UK wide.
• Working collaboratively with the Lease company to assist in the acceptance of finance.
• Driving additional sales of products and services as well as replacing ageing equipment and renewing leases.

• A minimum of 12 months’ experience within a deadline environment, managing projects on an individual task level.
• Working Knowledge of MS Office, in particular Outlook, Word, Teams, Excel to intermediate level
• Understanding of project management lifecycles.
• A proactive approach to problem solving
• Exceptional communication skills
• Organisational skills
• An ability to work under pressure
• Effective team working
• Ability to work using your own initiative
• Knowledge of Microsoft Office and CRM systems

We are committed to the development of our staff, which is why we will work with you to create a development plan to ensure that we can help guide you through a clear development pathway, with a few coffees along the way!

We offer a generous benefits package, that includes but is not limited to:

• 25 Days Annual Leave plus Bank Holidays
• Discretionary Company Bonus Scheme
• Buy and Sell Holiday Scheme
• Annual Leave Long Service Award Scheme
• Access to YuLife App (Rewards and Discounts)
• Enhanced Sick Pay Scheme
• Salary Sacrifice Pension Scheme
• Access to Liquidline Employee Assistance Programme (including Mental Health Support Service and Virtual GP Services)
• Enhanced Parental Leave Scheme
• Access to Financial Support App - MoneyHub
• Access to Menopause Support App - Stella
• Professional Development Programs (Individual Development Plans & LinkedIn Learning Access)
• Team Days out and Biannual Company Conferences

Not to mention, unlimited access to Liquidline coffee (what more could you desire!)Liquidline is a rapidly expanding, family-owned company, having expanded from 92 to over 300 employees since 2020. With big plans for the next five years, there is lots of opportunity for career growth within our fast-paced and forward-facing business. There’s never been a better time to join Liquidline!

We are an Equal Opportunities employer. We have respect for individuals of all backgrounds, capabilities and opinions. Everyone of our employees and applicants for employment is guaranteed the same fair treatment. We embrace the perspective and experience of all individuals and are always ‘Winning Together’!