Contact Centre Agent - Made Employment Ltd : Job Details

Do you have a background collecting debt or working in a call centre or have experience within telesales? Do you want to work in a busy environment which is supportive, challenging and nurturing which exposes you to lots of training? If so, then this is the job for you!

Benefits:

• Uncapped monthly commission (on average £250 per month)!
• 33 days holiday including bank holidays
• Life Insurance
• Pension Contributions of 3% after 3 months
• Dedicated training programme with ongoing support

Our client are UK leaders within debt resolution. They are a close-knit, friendly business where you’re not just a number! You will be working with a team to deliver exceptional customer service to their customers who are in arrears with their utility bills. You will be working closely with customers to help them resolve their utility debt by walking them through their options with empathy and understanding. This is in inbound and outbound customer operative role where you will be customer facing, helping to assist their clients and their customers to find the right solution to manage their outstanding utility bills and arrears. You will also assist our clients agents in the field set up and agree payment plans and process payments from customers.

Skills & Experience:

• If you have worked within credit control, call centres, telesales or cold calling then we want to hear from you
• You must be organised and be able to prioritise workloads
• It’s important that you can express empathy with customers whilst also being able to lead the conversation to get the debt resolved
• You must be resilient and be tenacious
• Proven track record of working towards targets ad achieving them

Other Information:

• No CCJ’s, IVA’s or bankruptcies
• Must be willing to undergo a DBS check
• Hours are Monday – Friday
• 8.00am- 4.30pm
• 9:00am to 5.30pm
• 9.30am to 6.00pm
• These are on a rotating shift pattern
• This role is in the office full time
• £25,396.80 plus an uncapped bonus (which on average is being paid out at around £250 each month)